Orders within Australia are shipped by Australia and other courier companies
Tracking numbers are provided by Tool King to enable you to track your order
Larger orders and Bulk orders
For larger orders, heavy items and bulk orders we will endeaver to find the most cost effective carrier and give you a delivery cost before we ship the goods.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
ALL RETURNS AND CREDIT/REFUNDS ARE SUBJECT TO INSPECTION OF GOODS
Unfortunately we are only able to ship a small number of our items to international destinations
Note: there are restrictions on some products, and some products cannot be shipped to international destinations.
Delivery times can vary depending on your location size of order and shipping delays generally most orders arrive within 1 to 4 days but please allow up to 10 working days for orders to arrive to allow for busy periods or slower than usual deliveries.
Goods that are covered by a manufacturer’s warranty for Australian residents must comply with the terms and conditions of the manufacturers warranty.
If item is faulty due to a manufacturing error, please contact us with description of fault, invoice or purchase order number and date goods were received.